Service User Rights
Steps to End Domestic Violence does not discriminate on the basis of gender, age, health status, physical, mental or emotional ability, sexual orientation/identity, gender identity/expression, socio-economic status, race, national origin, parental responsibility, language, immigration status, or religious or political affiliation in employment or provision of services.
Steps to End Domestic Violence operates using an Empowerment Model, which is a service-user centered philosophy that is strengths based, sensitive to individual experiences of oppression and fosters self-determination.
As a service user of Steps to End Domestic Violence:
You have a right to respectful treatment.
You have a right to decide whether to engage with the services of Steps to End Domestic Violence and to discontinue services at any time.
You have a right to know what records are kept regarding the services you receive from Steps to End Domestic Violence.
You have the right to have your information/records kept confidential according to Vermont and federal law.*
You have the right to choose whether to have Steps to End Domestic Violence release information to other service providers or entities. Consenting to release your information is completely voluntary and can be revoked at any time at your request. You have the right, prior to consenting to release your information, to receive a thorough explanation of the implications of sharing your information outside of Steps to End Domestic Violence.
You have the right to offer suggestions and input concerning Steps to End Domestic Violence services and staff.
You have a right to have your complaints concerning Steps to End Domestic Violence services heard.
To File a Complaint:
Please make every effort to discuss the concern directly with the staff member involved, or the Director of the Program. You can reach the Director of Program Services by calling the hotline 802-658-1996. If this is unsuccessful or not possible, you may send a written complaint to the Office of the Executive Director by email at director@stepsVT.org, by postal mail to P.O. Box 1535, Burlington, VT 05402, or by phone at 802-658-3131. You will receive a response to your complaint within 10 business days. If the concern remains unresolved, you may direct your complaint to the Board of Directors by mail to Steps to End Domestic Violence, Board of Directors, P.O. Box 1535, Burlington, VT 05402, who will review the complaint and make a final determination on the outcome.
If you believe you have been discriminated against, submit your complaint to the Executive Director. If your complaint is not resolved to your satisfaction, you also have the right to file a complaint with the Vermont Attorney General’s Office:
Attorney General's Office, Civil Rights Division
109 State Street, Montpelier, VT 05609-1001
Phone: 802-828-3657, Toll-Free: 888-745-9195, TTY: 802-828-3665, Fax: 802-828-3187
* 12 V.S.A. § 1614 Victim and Crisis Worker Privilege
VAWA 2013 Section 3: 42 U.S.C. 13925 (a)(20) & (b)(2)
FVPSA42 U.S.C. 10406(c)(5)